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Customer Advisor

Date Posted: Oct 13, 2025
Yearly: $ 75,000 - $ 80,000
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Job Detail

  • location_on
    Location Sydney, New South Wales, Australia
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift: 8-hour day shift (Monday to Friday)
  • analytics
    Career Level: Entry Level
  • group
    Positions: 2
  • calendar_view_day
    Experience: Fresh
  • male
    Gender: No Preference
  • school
    Degree: Bachelors
  • calendar_month
    Posted: 2d+ ago
  • calendar_month
    Job Post Expired: Dec 08, 2025
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Job Description

As a Customer Advisor at NAB, you will be the first point of contact for customers, helping them navigate banking products and services. You will provide exceptional customer service, resolve queries, and assist customers with transactions, product applications, and financial solutions.

Key Responsibilities:

  • Assist customers with daily banking needs, including deposits, withdrawals, and transfers.
  • Provide guidance on NAB products and services, including loans, credit cards, and savings accounts.
  • Build and maintain strong customer relationships through personalized service.
  • Resolve customer inquiries and complaints efficiently and professionally.
  • Identify opportunities to cross-sell or recommend suitable banking solutions.
  • Ensure compliance with NAB policies, procedures, and regulatory requirements.
  • Maintain accurate records of customer interactions and transactions.
Required Skills
Technical Skills
  • Knowledge of banking products, services, and financial regulations.
  • Proficiency with banking systems, CRM software, and MS Office.
  • Ability to process transactions accurately and efficiently.
Soft Skills
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict resolution abilities.
  • Attention to detail and accuracy.
  • Ability to work in a fast-paced, customer-focused environment.
  • Teamwork and collaboration skills.

Benefits

  • Competitive Salary: Reflecting experience and role level.
  • Career Growth: Opportunities for promotion to Senior Customer Advisor, Relationship Manager, or Branch Manager roles.
  • Professional Development: Training programs, certifications, and workshops to enhance banking and customer service skills
  • Flexible Work Options: Part-time, full-time, or casual shifts depending on location.
  • Employee Perks: Access to NAB employee benefits including discounts, wellness programs, and recognition programs.

Skills Required

Company Overview

National Australia Bank (NAB) is one of the four largest financial institutions in Australia, providing a wide range of banking and financial services to individuals, businesses, and corporate clients. Established in 1982 through a merger, NAB has a... Read More

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