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Counter

Date Posted: Oct 15, 2025
Yearly: $ 40,000 - $ 50,000
Job is expired

Job Detail

  • location_on
    Location Southport, Queensland, Australia
  • desktop_windows
    Job Type: Full Time
  • schedule
    Shift: 8-hour day shift (Monday to Friday)
  • analytics
    Career Level: Entry Level
  • group
    Positions: 2
  • calendar_view_day
    Experience: Fresh
  • male
    Gender: No Preference
  • school
    Degree: Certification
  • calendar_month
    Posted: 189d+ ago
  • calendar_month
    Job Post Expired: Dec 11, 2025
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Job Description

A Counter Staff member is responsible for providing excellent customer service at the front counter, taking orders, handling payments, and ensuring customers have a positive dining experience. This role often acts as the first point of contact for customers and contributes to the smooth operation of the store.

Key Responsibilities
  • Greet customers warmly and take orders accurately.
  • Operate the Point of Sale (POS) system to process cash and card payments.
  • Prepare sandwiches, beverages, or other menu items as required.
  • Maintain cleanliness and organization of the counter and front-of-house area.
  • Assist in restocking ingredients, beverages, and supplies.
  • Handle customer complaints or concerns politely and professionally.
  • Support team members during peak periods to ensure efficient service.
  • Ensure compliance with food safety and hygiene standards.

 

Required Skills
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Basic cash handling and numeracy skills.
  • Teamwork and willingness to assist colleagues.
  • Attention to detail and accuracy in order taking.
  • Friendly, approachable, and professional demeanor.
Qualifications
  • High School Certificate (Year 12) or equivalent preferred.
  • Previous experience in food service or retail is an advantage but not mandatory.
  • Food Safety / Hygiene certificate is a plus (some stores provide training on the job).

Benefits

  • Competitive hourly wage.
  • Staff meals or discounts on food and beverages.
  • Flexible working hours (part-time, casual, or full-time).
  • On-the-job training in food preparation and customer service.
  • Opportunities for career progression (e.g., Shift Supervisor, Assistant Manager).
  • Supportive, team-oriented work environment.

Skills Required

Company Overview

Diamond Subs Pty Ltd
Southport, Queensland, Australia
0 Current Jobs Openings

Diamond Subs Pty Ltd is an Australian private company established on 30 September 2016. (It is registered under ACN 615 066 361 and ABN 040 572 1089.)Located in Queensland, the company is (or was) engaged in operating or franchising quick-service foo... Read More

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Frequently Asked Questions

Job Role & Responsibilities Work Environment & Benefits Skills & Qualifications

A Counter Staff member handles customer interactions, takes orders, processes payments, and ensures smooth front-counter operations. This role directly impacts customer experience and service quality.

You will greet customers, take and prepare orders, operate the POS system, maintain cleanliness, and assist with restocking to keep operations running efficiently.

Yes. You are expected to manage customer concerns professionally and support the team during peak hours to maintain fast and efficient service.

The role includes competitive salary, paid leave, training opportunities, employee banking perks, and clear career growth paths. This role is ideal for candidates looking to build a stable career in banking and administrative operations.

The role typically follows an 8-hour day shift, Monday to Friday, with flexibility depending on business needs.

You will work in a fast-paced food service environment at the front counter, interacting directly with customers and team members.

A High School Certificate is preferred. A Food Safety or Hygiene certificate is an advantage and may be provided through training.

Fresh candidates can apply. Basic communication skills, willingness to learn, and the ability to handle a fast-paced environment are essential, as training is usually provided on the job.

Strong communication, basic cash handling, multitasking ability, attention to detail, and a friendly attitude are key to performing well, especially when dealing with customers during busy hours.
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