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Customer Service & Sales

Date Posted: Aug 07, 2025
Monthly: $ 60,000 - $ 70,000

Job Detail

  • location_on
    Location Port Douglas, Queensland, Australia
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift: First Shift (Day)
  • analytics
    Career Level: Experienced Professional
  • group
    Positions: 3
  • calendar_view_day
    Experience: 2 years
  • male
    Gender: No Preference
  • school
    Degree: Bachelors
  • calendar_month
    Posted: 22d+ ago

Job Description

Vodafone is seeking enthusiastic and customer-focused individuals to join our dynamic support team. As a Customer Service Representative, you will be the first point of contact for our customers, assisting with inquiries, resolving issues, and providing world-class support across various channels (phone, email, chat, or in-store).

Key Responsibilities:

  • Handle customer queries with professionalism and efficiency
  • Provide accurate information about products, services, and billing
  • Troubleshoot and resolve customer issues promptly
  • Maintain detailed records of customer interactions
  • Promote Vodafone services and offers where appropriate
  • Meet performance and quality targets set by the team


Required Skills:

  • Excellent communication and interpersonal skills
  • Strong problem-solving and multitasking abilities 
  • Basic computer literacy
  • Patience and a customer-first attitude 
  • Ability to work in a fast-paced environment
     

Qualifications:

  • High school diploma or equivalent (Bachelor’s degree preferred)
  • Prior customer service experience is an advantage

Benefits

  • Competitive salary + performance bonuses 
  • Training and development opportunities  
  • Employee discounts on Vodafone products/services
  • Supportive team environment
  • Health and wellness programs

Skills Required

Company Overview

Lara, Victoria, Australia

Vodafone Australia was originally established in 1992, and later merged with Hutchison Australia's 3 network in 2009 to form Vodafone Hutchison Australia (VHA).  Read More

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