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Counter Staff and Customer Service Assistant

Date Posted: Apr 07, 2026
Yearly: $ 55,000 - $ 59,998

Job Detail

  • location_on
    Location Newcomb, Victoria, Australia
  • desktop_windows
    Job Type: Part Time
  • schedule
    Shift: Hourly
  • analytics
    Career Level: Entry Level
  • group
    Positions: 1
  • calendar_view_day
    Experience: Fresh
  • male
    Gender: No Preference
  • school
    Degree: Short Course
  • calendar_month
    Posted: 29d+ ago
  • calendar_month
    Job Post Expired: Jul 06, 2026

Job Description

The Counter Staff member is responsible for front of house operations, customer interaction, and order management. This role directly affects customer satisfaction. Poor attitude or mistakes will cost the business money.

Key Responsibilities
  • Greet customers and take orders accurately
  • Operate POS systems and process cashless payments
  • Coordinate orders with kitchen staff
  • Serve food promptly and professionally
  • Handle customer enquiries and complaints calmly
  • Maintain cleanliness of counter and dining areas
  • Assist with restocking and basic cleaning duties
  • Follow workplace health and safety procedures
Skills Required
  • Strong customer service skills
  • Clear spoken communication
  • Ability to multitask during busy periods
  • Basic computer and POS skills
  • Professional appearance and behaviour
Experience Required
  • No experience required
  • Hospitality or retail experience preferred

Benefits

  • Rostered shifts
  • Penalty rates
  • Paid training
  • Supportive team environment
  • Career progression to Supervisor roles

Skills Required

Company Overview

Newcomb, Victoria, Australia

THE PIZZA HOT SPOT is a quick service restaurant operating in the food and beverage sector, specializing in freshly prepared pizzas and fast casual meals. The brand focuses on quality ingredients, consistent taste, and efficient service to meet the e... Read More

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Frequently Asked Questions

A Counter Staff member handles customer interactions, takes orders, processes payments, and ensures food is served quickly while maintaining a clean front area.

Very important. Incorrect orders can lead to customer dissatisfaction and affect business performance, so attention to detail is essential.

Yes, you will regularly communicate with the kitchen team to ensure orders are prepared and delivered correctly and on time.

This is a part-time role with hourly pay between $24 and $29, including penalty rates for weekends and holidays.

Yes, employees can progress to Supervisor positions based on performance and reliability.

This is a part-time role with hourly pay between $24 and $29, including penalty rates for weekends and holidays.

No experience is required, as training is provided. However, hospitality or retail experience is an advantage.

Strong communication, multitasking ability, customer service skills, and basic POS/computer knowledge are important for success.

You are expected to remain calm, professional, and polite while resolving issues to maintain a positive customer experience.