1000+ success stories. Start yours today.

Shift Leader

Date Posted: Oct 15, 2025
Yearly: $ 55,000 - $ 70,000
Apply Now

Job Detail

  • location_on
    Location Brisbane, Queensland, Australia
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift: 8-hour day shift (Monday to Friday)
  • analytics
    Career Level: Entry Level
  • group
    Positions: 4
  • calendar_view_day
    Experience: Fresh
  • male
    Gender: No Preference
  • school
    Degree: Diploma
  • calendar_month
    Posted: 0d+ ago
  • calendar_month
    Job Post Expired: Dec 13, 2025
Email to Friend Add to Favourite Report Abuse

Job Description

A Shift Leader at Guzman y Gomez is responsible for supervising and guiding the restaurant crew during their shifts, ensuring smooth operations, excellent customer service, and adherence to company standards. This role acts as the first point of leadership in the restaurant, bridging communication between crew members and the Restaurant Manager.

Key Responsibilities
  • Supervise and support the crew during shifts, ensuring tasks are completed efficiently.
  • Monitor food quality, hygiene, and safety standards in compliance with company policies.
  • Take and manage customer orders, resolving complaints or issues promptly.
  • Assist in training and mentoring new team members.
  • Ensure inventory levels are maintained and stock is used efficiently.
  • Maintain a clean and organized work environment in both FOH and BOH areas.
  • Communicate shift reports and operational issues to the Restaurant Manager.
  • Support overall restaurant performance, including sales and customer satisfaction targets.
Required Skills
  • Strong leadership and team management skills.
  • Excellent customer service and communication abilities.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Problem-solving and conflict-resolution skills.
  • Basic understanding of food safety, hygiene, and health regulations.
  • Organizational skills to manage shift operations effectively.
Qualifications
  • High School Certificate (Year 12) or equivalent.
  • Previous experience in a fast-food or casual dining environment preferred.
  • Experience supervising or leading a small team is advantageous.
  • Responsible Service of Alcohol (RSA) certification if working in areas serving alcohol.

Benefits

  • Competitive hourly pay plus potential shift bonuses.
  • Staff meals and discounts at Guzman y Gomez locations.
  • Flexible working hours, including part-time and casual shifts.
  • Training and development programs for career progression (e.g., to Assistant Restaurant Manager or Restaurant Manager).
  • Supportive and team-oriented work environment.

Skills Required

Company Overview

Guzman y Gomez
Lakes Entrance, Victoria, Australia
2 Current Jobs Openings

Guzman y Gomez is a Mexican-themed casual fast food restaurant chain based in Australia. The restaurant serve coffee through the “Cafe Hola” brand which operates 24/7. Guzman y Gomez was established in Sydney in 2006 by Steven Marks and Robert Hazan. Read More

Google Map

Related Jobs

Quick Links
Jobs By Functional Area
Jobs By Industry
Contact Us
Level 1, Office 2, 73 Malop street, Geelong, Victoria, Australia
IPS Logo
All trademarks are the property of their respective owners.
All rights reserved © 2025 IPS. Abn. No: 021 662 655 665
Our all businesses
Logo 1
Logo 2
Logo 3