Customer Support Officer Job – College Student Services

Customer Support Officer

Date Posted: Jul 03, 2026

Yearly: $ 76,000 - $ 85,000

Job Detail

location_on
Location Melbourne, Victoria, Australia
desktop_windows
Job Type: Full Time
schedule
Shift: Full time
analytics
Career Level: Experienced Professional
group
Positions: 2
calendar_view_day
Experience: 2 years
male
Gender: No Preference
school
Degree: Bachelors
calendar_month
Posted: 18d+ ago
calendar_month
Job Post Expired: Aug 04, 2026

Email to Friend Add to Favourite Report Abuse

Job Description

Harward International College is seeking a courteous, organised, and student-focused Customer Support Officer to support college operations, student communication, training coordination, and daily administrative activities.

The successful candidate will be responsible for handling student enquiries, providing course and enrolment information, coordinating training schedules, assisting trainers and administrative staff, and helping maintain a professional and supportive learning environment.

This role is suitable for someone with at least 2 years of experience in customer service, student support, or education administration. The ideal candidate should have excellent communication skills, a patient and empathetic approach, and the ability to manage student concerns professionally in a vocational education environment.

Key Responsibilities:

Handle inbound and outbound calls related to course updates, fee reminders, enrolment enquiries, and student support
Respond to student enquiries through phone, email, and front desk communication
Provide accurate information about courses, admission requirements, deadlines, and support services
Assist trainers and staff with training schedules, class sessions, and learning resources
Maintain accurate student communication records in CRM or student management systems
Support administrative staff with student records, documentation, and follow-up tasks
Coordinate student orientations, induction sessions, and general college updates
Assist with fee reminders and ensure communication follows college policies
Address student concerns professionally and escalate academic or administrative issues when required
Support student satisfaction, engagement, and retention through timely and helpful service

Requirements:

Minimum 2 years of experience in customer service, student support, or administration
Strong verbal and written communication skills
Ability to handle student enquiries with patience, professionalism, and empathy
Experience using CRM or student management systems such as Wisenet, RTOManager, or similar platforms
Good organisational skills with the ability to manage multiple tasks
Year 12 or High School qualification required
Willingness to work flexible hours, including weekends during peak admission periods
Must have valid Australian work rights; Australian citizenship may be required where legally applicable

Preferred Skills:

Experience in education, training, or student support services
Understanding of VET or higher education environments
Multilingual skills to support students from diverse backgrounds
Basic administrative and IT troubleshooting skills

Benefits

Opportunity to work in the vocational education sector
Supportive and professional college environment
Career growth in student support, administration, admissions, and compliance
Chance to work closely with students, trainers, and management staff
Meaningful role supporting students throughout their education journey
Builds strong experience in student communication, coordination, and college support services

Skills Required

Company Overview

HARWARD COLLEGE

Melbourne, Victoria, Australia

1 Current Jobs Openings

Harward International College (HIC) strives to offer affordable and high quality education in a friendly environment. We believe in Power of Knowledge and Individual can get Supreme Power through his/her acquired knowledge. Simply in few words “Knowl... Read More

1000+ success stories. Start yours today.