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Student Support Officer

Date Posted: Apr 28, 2026
Yearly: $ 60,000 - $ 65,000

Job Detail

  • location_on
    Location Docklands, Victoria, Australia
  • desktop_windows
    Job Type: Full Time
  • schedule
    Shift: Full time
  • analytics
    Career Level: Experienced Professional
  • group
    Positions: 2
  • calendar_view_day
    Experience: 3 years
  • male
    Gender: No Preference
  • school
    Degree: Bachelors
  • calendar_month
    Posted: 8d+ ago
  • calendar_month
    Job Post Expired: May 30, 2026

Job Description

Sapience College is hiring a Student Support Officer to manage student welfare, support services, and day to day student coordination. This role is people facing and process driven. If you cannot handle students, documentation, and follow ups, do not apply.

Key Responsibilities

  • Provide support to students for academic and personal queries
     
  • Handle enrollments, orientation, and student inductions
     
  • Maintain student records and case notes
     
  • Coordinate with trainers and administration teams
     
  • Support compliance related student documentation
     
  • Assist students with attendance and progress monitoring

Requirements

  • Bachelor’s degree or Diploma preferred
     
  • 1 to 3 years experience in education support or administration
     
  • Strong communication and interpersonal skills
     
  • Basic computer and record management knowledge
     
  • Ability to handle multiple students and tasks
     
  • Right to work in Australia

Benefits

  • Paid annual and sick leave
     
  • Stable education sector role
     
  • Training and professional growth
     
  • Supportive academic environment

Company Overview

Docklands, Victoria, Australia

Sapience College is a registered Australian education and training provider focused on delivering practical vocational and higher education programmes. The college offers diplomas, advanced diplomas, and specialised industry courses designed for care... Read More

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Frequently Asked Questions

This position is based in Docklands, Victoria, Australia.

A Student Support Officer assists students with academic and personal needs while managing administrative coordination efficiently.

This is a full-time role suitable for experienced candidates looking for a stable and growth-oriented career.

The role involves handling student queries, managing enrollments and orientations, and maintaining accurate daily student records.

Yes, it requires managing student records, attendance tracking, and ensuring all compliance documents are properly updated.

Coordination is very important, as regular interaction with trainers, admin staff, and students is required.

A Bachelor’s degree or Diploma with 1–3 years of relevant experience in education support is required.

Strong communication, MS Office knowledge, multitasking ability, and basic problem-solving skills are essential.

The role offers paid leave, career growth opportunities, and a supportive academic work environment.